Shipping & Returns
We at Samaroo's Ltd value our customers and we always strive to ensure that every shopping experience with us is a pleasant one. However, if you are unsatisfied with your purchase from Samaroo’s Ltd you have the option to return the item purchased within a 30 day period.
Prepare Your Package for Return
- Pack your item securely back into the packaging which it was received in. (Must have the original packaging)
- Attach the original Invoice for proof of purchase.
- Drop the package off at the return shipping option of your choice or Return In Store.
Returns In-store (Trinidad & Tobago Customers ONLY)
If you require an in-store return, note that items must be in its original packaging, unused, and accompanied by the original invoice. Upon review of the product, and approval of refund, a credit card reversal will be issued.
If you desire to return an item, you will incur the cost of return shipping for the item based on the rate of your courier. Note that items must be in its original packaging, unused, and accompanied by the original invoice. Upon review of the product, and approval for the refund, a credit card reversal will be issued.
How Payment Refunds Are Issued
Payment Refunds will be issued based on the payment option that was used for the item being returned. The cost of the returned items will be refunded to your account. Note that the cost of shipping is non-refundable. Once processed, the refund time is approximately 5-10 business days.
Non Returnable Products
- Cut To Measure Products (Fabrics, Trims, Ribbons, Elastic etc)
- Undergarments (Stockings, Underwears, Bras, etc) Choose your size and colour carefully when purchasing these items.
- Feathers (Individual Feathers, Base Feathers & Fluff Feathers)
- ALL Wigs
ALL products that fall under these sections because of the nature of them, cannot be returned. We urge customers to select these items carefully and take the necessary precautions before purchasing a non-returnable item.
Despite our best effort to keep images as close to the actual product, products may differ from images. For more information, click here.
Contact Customer Support if:
- You have more questions about non-returnable items.
- You require more assistance with your shipping & return.
- You need more information on how payment refunds are issued.
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